Had a similar experience quite recently. Bought a $900 UPS unit, weighing probably 100lbs, with "Special delivery"... So special, the bottom of the box was hanging by one staple, luckily it was heavy enough to not move around much...
My guess is probably some employee somewhere is not quite up to par, and it reflects poorly on the company... 
Newegg are doing a great job though, hiccups and all.